Frequently Asked Questions

Preventing Disease Transmission Course and Registration

What does the Preventing Disease Transmission course cover?

This course focuses primarily on understanding how infection occurs and how participants can use personal protective equipment (PPE) and good Prevention of Disease Transmission (PDT) practices to reduce their risk of infection. The goal of this course is to provide key information in a way that is accessible and useful for them.

Are there any prerequisites to take the course?

No. This course has no prerequisites and is suitable for all audiences.

Where can I register for the PDT course?

Participants can enrol in the PDT course by scrolling to the bottom of the course page and clicking on one of the course delivery methods, including self-directed and virtual.

What are the differences between self-directed and virtual learning?

  1. Self-directed learning: Participants learn at their own pace by working through the training materials independently online. 
  2. Virtual learning: Participants join an online classroom led in real-time by an instructor, who can provide feedback and answer questions.

What is the duration of the PDT course?

The virtual learning is designed to be delivered in 40 minutes. Instructors may choose to take longer than the suggested instructional time to better support their learners. The self-directed learning is also approximately 40 minutes, but varies depending on the individual participant.

How can I redeem the coupon code I received?

You can redeem the coupon code during the course registration process. When you reach the checkout page, you will find an option to redeem your coupon code right under the course summary section.

Do I need to pass a knowledge evaluation in order to complete the course?

Yes. Passing the knowledge evaluation is a requirement to complete the course.

Will I receive a certificate of completion at the end of the course?

Yes. All participants will receive a certificate of completion of the Prevention of Disease Transmission course regardless of which delivery option they chose.

Can I select when I want to attend the virtual classroom?

You can browse the dates and times available and select the one that best suits your schedule.

Can I reschedule or cancel my attendance in the virtual classroom?

You will be able to cancel or reschedule the virtual classroom session you book up to 24 hours before the training begins. You can do that by yourself by clicking the "Cancel/Reschedule" link in the booking confirmation email you received at the time of enrolment.

If the training time you registered for has passed and you still need to attend the training, contact Support (at [email protected] or 1-866-221-2232).

How can I contact Support?

We are happy to provide service in both English and French.

Our Contact Centre hours are Monday to Friday 8:30 a.m. to 7:00 p.m. EST.

Account Access

I am not able to log into my account due to an “Invalid email or password” error. What should I do?

If you receive an “invalid email or password” error message when attempting to log in, ensure that you’re using the same login credentials you set when you signed up or purchased your course. Check for any spelling errors in the email address or password.

Check your email inboxes for sign-up confirmations or purchase receipts to help determine which email address is associated with your account.

I was able to sign in but I am not able to find the course. What should I do?

Sometimes, users are not aware that they have created multiple accounts using different email addresses on Teachable, which is the platform we use to host this course content. If you are able to successfully log in but are unable to locate or access your course, this may be because you have multiple accounts.

Since you’ll only be able to access your course by logging into the account that was used to enroll in the course, ensure that you are logging into the correct account. Check your email inboxes for sign up confirmations or purchase receipts to help determine which email address is associated with your account.

How can I reset my password?

You may be experiencing login issues due to an outdated or invalid password, in which case you may wish to reset your password entirely. To reset your password, complete the following steps:

  1. In the login screen, click Forgot Password
  2. Enter your email address into the Email Address field and then click Send Me Instructions.
  3. If you have an existing account, then you’ll receive a notification indicating that reset instructions have been sent to the email address you specified.

Note: Be sure to check your spam or promotions folders if you do not see the reset password email in your inbox.

Note: If there is not an account associated with the email address you enter, you will receive an error message that indicates that your email address is not associated with any of the recorded accounts in our systems.

How can I edit my profile details?

To edit your profile, you need to be logged in. On the top right side of the profile page, click on the profile icon (circular icon), then select Edit Profile. You can edit your account's Full NameEmail Address, and Password. Similarly, if you've set up a profile image using Gravatar, you can edit it there as well.

Online Learning

Can I download the online content onto my device?

It depends on the training and the type of the content. If the content is downloadable, you will be able to find an option to download the content at the bottom of the content page.

Can I adjust the course videos’ settings based on my preference?

You can adjust the settings of the videos in your course by clicking on the gear icon in the top of the course material page. You can adjust any of the following:

  • Autoplay: When toggled, the first video will automatically begin playing when you enter the section.
  • Autocomplete: When toggled, each section will automatically be marked as complete when you finish the last video.
  • Player: This allows you to select the type of video player (HTML 5 or Flash) that you want to use while viewing videos.
  • Speed: This allows you to select the speed at which you want the videos to play.

Is the course content copyrighted?

Yes, the course material is copyrighted by Canadian Red Cross. 

Virtual Classroom Learning

Where can I attend the virtual classroom?

The virtual classroom is hosted through the Zoom conferencing tool (

Do I need to have an account on Zoom to attend the virtual classroom?

No, you don’t need a Zoom account in order to join the classroom. You can join the classroom using your browser or using the Zoom mobile app or desktop applications for Android, Windows or Mac.

We highly recommend testing Zoom software on your device before joining the virtual classroom to ensure that both the video and audio features on your devices are working. That way, you will make sure that your learning experience is a seamless one. To test Zoom on your device, please use the following link to join a test call:

Can I test the classroom software on my device before the start of the virtual classroom?

We highly recommend testing Zoom software on your device before joining the virtual classroom. That way, you will make sure that your learning experience is a seamless one. To test Zoom on your device, please use the following link to join a test call:

How can I join the virtual classroom on Zoom?

You can join the virtual classroom by clicking the meeting link you received in the booking confirmation email with the subject line: “Booking confirmed: PDT Training” or going to and entering the meeting ID that you received in the same email. You will be asked to enter a password for the meeting which is also listed in the booking confirmation email.

We highly recommend joining the call 5-10 minutes prior to the scheduled start time to make sure that you don’t have any issues with accessing the call.

After clicking on the Zoom link, I was asked to enter a Password to attend the virtual classroom. How can I get the password?

The password for the virtual classroom can be found in the classroom booking email with the subject line: “Booking confirmed: PDT Training” which was sent to you at the time of classroom enrolment. 

I received a “Please Wait for the Host to Start this Meeting” message when I accessed the Zoom link. What should I do?

The message indicates that you have successfully connected to Zoom and the classroom will start as soon as the instructor (host) starts the session. If you believe that you are receiving this message in error, or you waited for more than 15 minutes from the classroom’s scheduled start time, please reach out to our support team through 1-866-221-2232.

My video/camera isn't working. What should I do?

Please read the following tips on troubleshooting a camera that won't start or show video.

There is echo in the classroom. What should I do?

Echo can be caused by many things, such as a participant connected to the meeting audio on multiple devices or two participants joining from the same locale. Please read the following article about common causes of audio echo.

The audio isn't working on my mobile device. What should I do?

Please read the following tips on troubleshooting audio that isn't working on your iOS or Android.